12:30 PM UTILIZE ARTIFICIAL INTELLIGENCE & COGNITIVE TECHNOLOGIES TO ENHANCE CUSTOMER DELIVERY INTO YOUR CONTACT CENTER
Topics of discussion will include, yet will not be limited to:
- Enhanced customer delivery and business intelligence via powerful data analytics
- Examination of a variety of AI & cognitive technologies and their capabilities, costs, and implementation requirements
- Various uses of AI & cognitive technologies, which go beyond a Call Centers’ functionality focus
- Regulations’ compliance
* Boxed lunches provided to all Workshop F attendees.