Director, Global Business Services (GBS)
9:40 AM PANEL DISCUSSION: FROM FACTORY SETTING TO RE-BOOTING YOUR IA BOTS - SETTING UP & MAINTAINING REALISTIC IA PROGRAM EXPECTATIONS
The time is takes to achieve bot ROI is one of the biggest challenges in IA adoption. Organizational processes continue to increase in complexity with greater seasonality, regulatory requirements, geographic variations, or numbers of exceptions, which result in longer development times and more user acceptance testing. The time to reach break-even could range from six months for standard processes, to up to two years for complex programs. The cost savings also range between 10 – 50% depending on the complexity. That said, it’s crucial to establish realistic IA program expectations from the get-go and throughout an IA program roll out, and/or further down the line, as all parties involved must possess an agile approach and mindset as to what their IA initiatives can indeed deliver on.