Live Chat Software
July 29 - August 01, 2019
Chicago, IL

Manish Jain


Senior Director, Strategic Program Delivery
Royal Bank of Canada


2:05 PM HOW TO SUCCESSFULLY PLAN & IMPLEMENT AN EFFECTIVE ARTIFICIAL INTELLIGENCE & MACHINE LEARNING PROGRAM

  • What is an AI/ML program
  • What to think about prior to implementing an AI/ ML program
  • Once AI/ML is funded what are the next steps
  • Things to consider to implement a successful AI program, including social-technical considerations prior to implementing an AI/ML program

11:40 AM PANEL DISCUSSION: ARTIFICIAL INTELLIGENCE TO ENHANCE CUSTOMER ENGAGEMENT & OPERATIONAL EXCELLENCE

Let’s be honest, you simply don’t know your customers as well as you want to. You may have tried to wire together customer databases and sprinkled some
reporting on top. You may have even attempted to analyze some customer data and discern a few interesting nuggets of insight. But trying to keep up with the
always connected customers all the time on all channels – let alone understanding what’s going to drive that next positive interaction and acting on it – is really difficult.

In this session, we will explore how AI is redefining customer engagement, driving operational excellence, and fueling business agility.  Topics of discussion will include, yet will not b limited to:

  • How utilizing AI (artificial intelligence) can free your workforce from daunting repetitive tasks so they can spend more time on higher-value work, and in turn, focus on enhancing their customer engagement and delivery
  • Powerful data analytics that provide a wealth of information regarding your customer base – delivering enhanced business intelligence for your organization
  • AI software options and capabilities analysis


2:55 PM FIRESIDE CHAT: RPA & COGNITIVE HYBRID MODELS – EXAMINE THE OPPORTUNITIES & FEASIBILITY

  • How to scale up your IA program to utilize RPA and cognitive technologies in conjunction with each other and obtain maximum benefit by doing so
  • Examine infrastructure requirements and which tasks are best suited for a hybrid IA program
  • Powerful business insights that can be derived from real-time analytics with a RPA/cognitive hybrid



Check out the incredible speaker line-up to see who will be joining Manish.

Download The Latest Agenda