Lonnie leads NICE’s global automation customer success practice, helping NICE’s customer base to achieve their desired business outcomes through Robotic Process Automation. He brings a successful track record of over 20 years of experience in the Customer Management industry and has overseen the deployment of new software solutions to over 65 thousand customer service representatives. Lonnie’s extensive experience in leveraging software tools to drive large-scale operational improvements, spans the areas of robotic automation, customer feedback, performance management and analytical tools. He is passionate about enabling enterprises to optimize their operations and customer service initiatives.