Senior Director, Financial Controls & Risk Management
Let’s be honest, you simply don’t know your customers as well as you want to. You may have tried to wire together customer databases and sprinkled some reporting on top. You may have even attempted to analyze some customer data and discern a few interesting nuggets of insight. But trying to keep up with all your customers all the time, let alone understanding what’s going to drive that next positive interaction – and acting on it – is really difficult.
Topics of discussion will include, yet will not be limited to:
- How utilizing AI (artificial intelligence) can free your workforce from daunting repetitive tasks so they can spend more time on higher-value work, and in turn, focus on enhancing their customer engagement and delivery
- Powerful data analytics that provide a wealth of information regarding your customer base – delivering enhanced business intelligence for your organization
- AI software options and capabilities analysis