Live Chat Software
July 30-August 2, 2018
Chicago, IL

Karen Cheung


Senior Manager - Digital Labor (RPA/RDA), Work & Performance Management
Southern California Edison


11:40 AM PANEL DISCUSSION: ARTIFICIAL INTELLIGENCE TO ENHANCE CUSTOMER ENGAGEMENT & OPERATIONAL EXCELLENCE

Let’s be honest, you simply don’t know your customers as well as you want to. You may have tried to wire together customer databases and sprinkled some
reporting on top. You may have even attempted to analyze some customer data and discern a few interesting nuggets of insight. But trying to keep up with the
always connected customers all the time on all channels – let alone understanding what’s going to drive that next positive interaction and acting on it – is really difficult.

In this session, we will explore how AI is redefining customer engagement, driving operational excellence, and fueling business agility.  Topics of discussion will include, yet will not b limited to:

  • How utilizing AI (artificial intelligence) can free your workforce from daunting repetitive tasks so they can spend more time on higher-value work, and in turn, focus on enhancing their customer engagement and delivery
  • Powerful data analytics that provide a wealth of information regarding your customer base – delivering enhanced business intelligence for your organization
  • AI software options and capabilities analysis



Check out the incredible speaker line-up to see who will be joining Karen.

Download The Latest Agenda