July 30-August 2, 2018
Chicago, IL

Henry Lyles

Director, Global Business Services Data Excellence & Automation
McDonald's Corporation

Henry Lyles is currently the Director of Continuous Improvement & Technology Enablement, Global Shared Services (GSS). In this role he is responsible for providing strategic vision, development and execution for the Global Continuous Improvement (CI) Programs, and the Technology Enablement efforts for the North America, Europe and APMEA Shared Services organizations. A pivotal aspect of this role involves collaborating with GSS and Global IT partners, to ensure alignment and success of CI and automation initiatives and service delivery. Another aspect of Henry’s role is driving best practices in performance management across GSS globally. Henry joined McDonald’s in 2010 as the Director of Oracle Support. During that time, he was responsible for leading the 24/7 Tier 2 Oracle Business Support operations for Oracle Financial modules. These operations included: AP, GL, Cash Management, AR, Fixed Asset, I-Expense, I-Procurement, and Project Costing, which supported employees throughout the Global Shared Services organization.


The process of obtaining clear-cut data analytics that can be thoroughly analyzed to guide your organization toward continued process improvement and enhanced customer delivery is top of mind for a variety of executives who work within the corporate strategy, finance, operations, HR, and customer delivery departments. That’s where intelligent automation technologies come into play. By utilizing these technologies, not only can you optimize your back-office and customerfacing transactional processes, and enhance your customer delivery, but you’ll also be able to harness powerful data analytics that will add great value to a wide variety of departments within your organization.

In this session, we will explore:

  • How AI and cognitive technologies can be programmed into your IT infrastructure to provide powerful data analytics that relate to: customer buying trends, policyholder claims’ history, patient medical profiling, financial and sales reporting, red flags that alert you of fraudulent activities, best case scenarios with respect to procurement, contracting, supply chain management, logistics’ business decisions, and much more

Check out the incredible speaker line-up to see who will be joining Henry.

Download The Latest Agenda