Donald RiceDirector of Information Technology
Lincoln Financial Group
The manner in which potential call center bots communicate with their customers is very important to customer delivery, branding, and regulations. In today’s AI & cognitive marketplace, there are many options to choose from, including bots that interact with their callers based upon their emotional responses, and audio tones & pitches. With so many options available, how do you know for sure which bot is indeed marriage material for your call center?
In this session, we will discuss:
- How to determine what style of bot would be best for your call center
- Beyond your potential bots personality, what else do you require from them through process automation and data analytics
- Pros & cons, costs, and operational/infrastructure requirements associated with a variety of bot types