Member of Board & Global Head of Business
EdgeVerve (an Infosys company)
The need of the hour is to adopt newer technologies like automation and AI to get a competitive edge. While automation enables organizations to automate repetitive tasks and gain efficiency, AI helps derive insights from the data generated to enhance decision making. The journey for an organization begins from automation and leads to AI implementation to make them successful. Automation journey starts with deterministic automation, focuses on saving time and effort by utilizing robots to automate repetitive and rule-based business processes. As the starting point in the automation continuum, Robotic Process Automation (RPA) capabilities identify inefficiencies and automate a part or the whole process with bots. Going beyond RPA deployment, when a business starts analyzing data to make future predictions, it’s considered to be in the predictive phase. Building and managing this repository of knowledge over time to derive evolved patterns and aid business decisions, propels an enterprise towards the cognitive phase of automation, this is done through Artificial Intelligence.