OnProcess’ Journey to Automation by Michael Prokopis, Vice President, Strategy & Innovation, On Process

Delivering managed services in the post-sale supply chain is highly complex and mission critical encompassing customer service and parts dispatch to field service and product return/repair. Providing our clients with the highest service levels and compliance is our utmost priority. Learn how OnProcess began its automation journey from initial concept to selection of business use cases and is leveraging NICE’s capabilities to drive greater operational efficiencies while effectively scaling the business without adding headcount and delivering superior customer experiences.

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