\"
July 31-August 2, 2017
Radisson Blu Aqua Hotel, Chicago, IL

Media Center

Everything you need to know about IA

Are you ready to unleash the power of intelligent automation? Enter your details below to unlock your copy of the agenda. To request a copy via email, contact Maricarmen.Gonzales@iqpc.com.

Videos

Interview with RPA CoE Change Management Leader at Prudential

Exclusive on-site Interview with Adrienne Peseller, Change Management Leader, RPA CoE at Prudential.

Interivew with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.

Sponsorship Information

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

CURRENT ATTENDEE SNAPSHOT

Take a peek at who you can expect to network with on-site based on our Current Attendee Snapshot. Contact us today and find out more on exclusive sponsorship opportunities available to network with our high-level audience at this year’s event!

Whitepapers

Robots in your Back Office?

We’re not talking about R2D2 processing your invoices and paying your bills!

Presentations

The Associated Press' Road to RPA

Why Implement RPA? The Associated Press faced increasing customer demand, but had tight staffing resources and saw a diminishing value in labor. So, the company implemented RPA. The result? Twenty percent of staff time was freed up, reporting assignments were reconfigured and there was a refocus on pleasing staff and customers.


RPA in SS: How Is This Different?

RPA in the automation landscape is discussed in this presentation by Alsbridge. Software platforms using RPA versus autonomics are weighed in theory and in practice.


New to RPA? First List Your Basic Requirements

Ascension's Discovery team conducted extensive research of available options after first developing a list of RPA basic requirements. For them, the automated solution needed:
1. Auditing capability
2. Centralized task management and security
3. Ease-of-use
4. A short ramp-up time to begin development
5. Live monitoring and exception notification ability
6. User-enabled report customization


RPA & AI – From Continuous Improvement of Legacy Processes to New Digital Processes

John Willmott, CEO of NelsonHall, describes the benefits and ROI of RPA, requirements for successful RPA application, and commercial implications, in this informative presentation.

Establishing Effective Business & IT Alignment

Joseph Peri, Chief Operating Officer & Vice President - Ministry Service Center at Ascension, discusses the importance of ensuring your Business & IT Departments work together effectively, and explores why these two departments must be on the same page at pre-launch, implementation, and thereafter and how to maintain the relationship.

Enterprise RPA Myths and Realities

Pat Geary, Chief Marketing Officer at Blue Prism, presents on understanding what a genuine enterprise deployment of RPA looks like, how enterprise software is assessed by IT, Enterprise Architects and why it’s so important for them to assess your RPA technology and operating model, how to identify true enterprise capabilities of RPA technology and get past the unsubstantiated marketing hype, and more!

Exclusive Content

Robots Are Coming: 7 Reasons Why Resistance is Futile

The march of technology is inexorable, which is why we launched the Robotic Process Automation Summit in the first place. If you still need proof that RPA will soon become the new normal, look no further.

Balancing a Human-Digital Workforce

Five years ago, Joe Peri was employee #2 at Ascension Health's captive BPO, the Ministry Service Center. Today, He is the Vice President and Chief Operating Officer, and the center has grown to over 900 employees. Joe pioneered the RPA practices which made this rapid growth possible, a subject he discusses in his summit session... and in this in-depth 12-page interview.

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey.

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).discusses:

  • Innovative technology solutions implemented into NASA and the hurdles that were encountered
  • Examples of the successes NASA has had with implementation of intelligent automation
  • How the NSSC is preparing to offer bots as a service via its Housing and Utilizations of Bots team
  • And, where the future of intelligent automation is headed in the next 2-5 years

5 Reasons RPA Should be on Your Agenda

While our 2016 Global State of the Shared Services Industry Survey respondents displayed a marked disregard for robotic process automation [RPA], if you get four or more practitioners around the table, chances are they will be speaking of nothing else today.

RPA Industry Report

At the last RPA event, we asked our attendees in various stages of implementations about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months. Here is what they had to say.

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is applicable and available for everyone. Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred.

Interactive Report: IA & RPA

Interactive results from live audience polling conducted with IA & RPA practitioners at the last Intelligent Automation event (formerly RPA Summit).

Key findings:

  • Most RPA implementations begin in Order to Cash and Record to Report processes.
  • Only 20% plan for FTE redundancy whilst 54% intend to redeploy FTEs into higher-value work.
  • Only 4% of practitioners are developing in-house technology whilst the rest are planning to engage service providers.

Fast Track Your Attendance

Attendee Profile Report 2016

In anticipation to the summit, we has surveyed our attendees on their current robotic process automation development. Check out the Attendee Profile Report for exclusive insight!

Past Attendee Snapshot

If you haven't already heard of Robotic Process Automation, it's time to catch up! Will you be there to meet with these experts at this year's event? 


Justify Your Trip

Present your boss with this customizable letter detailing the reasons why you should attend the event and you'll be sure to receive approval to join us. 

2016 Post Show Report

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions, and the buzz over the topic was palpable. Take a look a the Post Show Report for:

  • A detailed overview on the demographics of our attendees incl. seniority level, geo, industry, etc
  • Testimonials from General Motors, FedEx, Baxter Healthcare, Citi, AIG, New York Life Insurance Co., and more!
  • Stats on where the automation industry is headed
  • A glimpse at this years event incl. early confirmed speakers from NASA, MasterCard, H&R Block, and Capital One

Sponsorship Information

RPA 2017 Pre-Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the 2017 Pre-Booking Form and explore different sponsorship levels and opportunities available to get your services and products in front of future customers in 2017.

Robotic Process Automation Security

Robotic Process Automation (RPA) is currently one of the most popular enablers of services, and one of the reasons why the shared services backdrop is so vastly different from ten years ago as to be almost unrecognizable. But for many enterprises considering RPA, concerns around security are preventing action. The comprehensive report dives into the key factors, challenges and concerns of implementing RPA.

RPA: POST SHOW REPORT

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions. Take a look a the Post Show Report for an in-depth analysis of our audience, their feedback, and what you can expect at this year's summit. With the opportunity to completely personalize your sponsorship experience and considering the event was sold out last year, make sure you don't miss the event this time around.

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

CURRENT ATTENDEE SNAPSHOT

Take a peek at who you can expect to network with on-site based on our Current Attendee Snapshot. Contact us today and find out more on exclusive sponsorship opportunities available to network with our high-level audience at this year’s event!

Interviews

Nailing "Governance" in Enterprise RPA – Bank of Ireland

Learn how Bank of Ireland:

  • evaluated different RPA solutions
  • took on the challenge of offloading mundane work from employees
  • learned to build automated processes without having to learn how to code
  • And more! 

Hitting SLA Goals 100% With Process Automation: IKEA's Success with RPA

IKEA has been a customer of NICE's automation solutions since 2013, and has been expanding the usage of these solutions across departments and global offices ever since, reaping huge benefits as they deepen the implementation.

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).

Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated. 

IQ Content

The Homecoming Revolution

Remember the days when the model for outsourcing was simple? Find a country with a low cost labor force, relocate your shared services centre there, then sit back and watch profits soar. It was all too easy and for decades it looked like the bubble would never burst...


Why RPA's Wins Are Based on ERP's Gaps

For companies that have spent millions on ERP systems, the frustrating reality is that it often throws up as many problems as it resolves. Even SAP®, after a lengthy finance transformation, found itself still handling more than 20,000 manual tasks in the Record to Report process each month end. The true value proposition around Robotic Process Automation (RPA), therefore, is its ability to automate all those pieces of the process that otherwise require manual intervention to deliver expected or mandated service-levels.


Whitepapers

The digital business: What it is and how to get there

Across every industry, companies have begun transforming themselves into digital businesses. This shift comes in response to a need for low-cost productivity improvements, enhanced interactions with customers, and new technology in order to stay competitive. Digitization provides the means for meeting all of these requirements through the creation of new business designs.

Whitepaper courtesy of EXL

What Everyone Needs to Know about Robotic Process Automation

Major enterprises and BPOs know that they have to automate. The economic impact of automation knowledge will reach $5-7 trillion by 2025. Meanwhile, salary arbitrage is chipping away from the benefits of outsourcing and business leaders are rethinking the business model for their shared services center. The points covered in this whitepaper by Redwood include:

  • Offshore, onshore or reshore?
  • It pays to be picky
  • You want standardized processes, not a standard approach to RPA
  • It's now a case of adapt or die

Exclusive Content

It’s Time for HR to Wake Up and Smell the Cyber Coffee

For many years, the HR world readily accepted the status quo as its best business practice. For those that didn’t, it was found that the optimum way forward was to identify the appropriate solution to core HR processes. Enter RPA, which turns the traditional pyramid-shaped model for staff required to support service centre operations at tier 1 on its head - by accounting for approximately 70 percent in reduction, according to Redwood estimates.

Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It

“Enterprises that are looking for the next ‘big thing’- both those that
are outsourcing and those that are not – will find significant potential in
robotic process automation.” These are the wise words of Frank Casale, CEO and Founder of the Institute of Robotic Process Automation (IRPA). Take a look at his visionary insight regarding the emergence of RPA in this exclusive article.


SSON's Robotic Process Automation Mind Map

Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different?

The following mind map takes a closer look at RPA uses, benefits, challenges and business factors.


Interactive Report: Intelligent Automation Universe – Q1 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.

Articles

Who is Developing the Technology behind New RPA-based Outsourcing Solutions?

SSON is conducting a series of interviews with the RPA software developers who may be changing the service delivery landscape for good. Recently, Barbara Hodge spoke with Mihir Shukla, CEO and Co-founder of Automation Anywhere. 

The Race for Lucrative Robotic-Enabled BPO Work Is On: RPA Providers Muscle In on BPO Market

Automation is emerging as the current big opportunity in process improvement, and showing huge potential in its ability to capture the outsourcing market. RPA – or Robotic Process Automation – is being offered to clients as virtual Robots, tools, or a set of scripts, which deliver headcount reduction and zero errors, and convert repetitive, low skill jobs into automated processes.

SMAC and Big Date Have Raised the Game: But it's Still About Delivering On Expectations

SMAC and Big Data have been out in the business community for a while so we have to ask the question: What's next? As we have seen, SMAC and Big Data are only as good as what you do with it.  And while effective use of this technology (and all of the ever-evolving technologies) can certainly help your business – is it the 'end all'?

Robotics Process Automation – Is it the Solution You've Been Waiting For?

With costs at a third of traditional offshore FTEs – is robotics the “next big thing?" Take a look at this article to find out if Robotics Process Automation is the solution you've been waiting for.


The Future of Finance: Hardly a Human in Sight

“Consumers are leading the way in adopting automation solutions in their private lives. With any luck, businesses will, eventually, follow.” Erik van der Steen, Global Head of Finance, APM Terminals shares his insights on adopting automation solutions at your organization.


TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already achieved large-scale roll-outs of RPA, others have yet to put their first bot into operation. Courtesy of NelsonHall

Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partnering with Automation Anywhere for RPA software. Clients showing early interest had questions around which insurance processes bots could most easily be deployed in, and where should they be applying RPA. The processes Wipro found to be most suitable for application of RPA in the insurance sector are claims processing and new business, and hence these are the key focus areas for Wipro. Courtesy of NelsonHall