July 30-August 2, 2018
Chicago, IL

Media Centre | Intelligent Automation

Everything you need to know about IA

Are you ready to unleash the power of intelligent automation? Enter your details below to unlock your copy of the agenda. To request a copy via email, contact Maricarmen.Gonzales@iqpc.com.

Fast Track Your Attendance

2016/2017 Post Show Report

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions, and the buzz over the topic was palpable. Take a look a the Post Show Report for:

  • A detailed overview on the demographics of our attendees incl. seniority level, geo, industry, etc
  • Testimonials from General Motors, FedEx, Baxter Healthcare, Citi, AIG, New York Life Insurance Co., and more!
  • Stats on where the automation industry is headed
  • A glimpse at this years event incl. early confirmed speakers from NASA, MasterCard, H&R Block, and Capital One

Current Attendee List

Take a look at the executives that will be joining us at Intelligent Automation - Chicago 2017. Will you be there to meet and network with them? 

Justify Your Trip

Present your boss with this customizable letter detailing the reasons why you should attend the event and you'll be sure to receive approval to join us. 

Registration Form

Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com

Exclusive Content

Interactive Report: IA & RPA

Interactive results from live audience polling conducted with IA & RPA practitioners at the last Intelligent Automation event (formerly RPA Summit).

Key findings:

  • Most RPA implementations begin in Order to Cash and Record to Report processes.
  • Only 20% plan for FTE redundancy whilst 54% intend to redeploy FTEs into higher-value work.
  • Only 4% of practitioners are developing in-house technology whilst the rest are planning to engage service providers.

Robots Are Coming: 7 Reasons Why Resistance is Futile

The march of technology is inexorable, which is why we launched the Robotic Process Automation Summit in the first place. If you still need proof that RPA will soon become the new normal, look no further.

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is applicable and available for everyone. Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred.

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey.

Balancing a Human-Digital Workforce

Five years ago, Joe Peri was employee #2 at Ascension Health's captive BPO, the Ministry Service Center. Today, He is the Vice President and Chief Operating Officer, and the center has grown to over 900 employees. Joe pioneered the RPA practices which made this rapid growth possible, a subject he discusses in his summit session... and in this in-depth 12-page interview.

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

RPA Industry Report

At the last RPA event, we asked our attendees in various stages of implementations about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months. Here is what they had to say.

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).discusses:

  • Innovative technology solutions implemented into NASA and the hurdles that were encountered
  • Examples of the successes NASA has had with implementation of intelligent automation
  • How the NSSC is preparing to offer bots as a service via its Housing and Utilizations of Bots team
  • And, where the future of intelligent automation is headed in the next 2-5 years

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

We sat down with Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc.

In our chat with Jason, he discussed:

  • Ways an organization can determine opportunities and leverage them to achieve process optimization
  • Examples of how an organization would choose an intelligent automation tool and business model
  • Intelligent automation models Warner Bros. Entertainment currently uses
  • The future of intelligent automation within the next 2 - 5 years

BNY Mellon’s Innovative & Cutting-Edge RPA Approach

Jon Theuerkauf is the Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon. In our chat with Jon, he discussed:

  • The approach he has taken at BNY Mellon with RPA and the results this has produced
  • Steps in developing a fast & furious (yet sound and discreet) PoC program to easily upload in a reasonable timeframe and with a limited budget
  • Advice for organizations looking to implement intelligent automation for the first time
  • And where he sees the future of intelligent automation headed in the next 2 - 5 years


Interview with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.

Interview with RPA CoE Change Management Leader at Prudential

Exclusive on-site Interview with Adrienne Peseller, Change Management Leader, RPA CoE at Prudential.


Robots in your Back Office?

We’re not talking about R2D2 processing your invoices and paying your bills!

Advancing Your Shared Services with Robotic Process Automation

Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services. Download the content to learn more about RPA and it's benefits to your organization!

Courtesy of Chazey Partners


New to RPA? First List Your Basic Requirements

Ascension's Discovery team conducted extensive research of available options after first developing a list of RPA basic requirements. For them, the automated solution needed:
1. Auditing capability
2. Centralized task management and security
3. Ease-of-use
4. A short ramp-up time to begin development
5. Live monitoring and exception notification ability
6. User-enabled report customization

Sponsorship Information


A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions. Take a look a the Post Show Report for an in-depth analysis of our audience, their feedback, and what you can expect at this year's summit. With the opportunity to completely personalize your sponsorship experience and considering the event was sold out last year, make sure you don't miss the event this time around.

RPA 2017 Pre-Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the 2017 Pre-Booking Form and explore different sponsorship levels and opportunities available to get your services and products in front of future customers in 2017.

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

Sponsorship Information

Robotic Process Automation Security

Robotic Process Automation (RPA) is currently one of the most popular enablers of services, and one of the reasons why the shared services backdrop is so vastly different from ten years ago as to be almost unrecognizable. But for many enterprises considering RPA, concerns around security are preventing action. The comprehensive report dives into the key factors, challenges and concerns of implementing RPA.

Exclusive Content

It’s Time for HR to Wake Up and Smell the Cyber Coffee

For many years, the HR world readily accepted the status quo as its best business practice. For those that didn’t, it was found that the optimum way forward was to identify the appropriate solution to core HR processes. Enter RPA, which turns the traditional pyramid-shaped model for staff required to support service centre operations at tier 1 on its head - by accounting for approximately 70 percent in reduction, according to Redwood estimates.

Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It

“Enterprises that are looking for the next ‘big thing’- both those that
are outsourcing and those that are not – will find significant potential in
robotic process automation.” These are the wise words of Frank Casale, CEO and Founder of the Institute of Robotic Process Automation (IRPA). Take a look at his visionary insight regarding the emergence of RPA in this exclusive article.

SSON's Robotic Process Automation Mind Map

Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different?

The following mind map takes a closer look at RPA uses, benefits, challenges and business factors.

Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.


Nailing "Governance" in Enterprise RPA – Bank of Ireland

Learn how Bank of Ireland:

  • evaluated different RPA solutions
  • took on the challenge of offloading mundane work from employees
  • learned to build automated processes without having to learn how to code
  • And more! 

Hitting SLA Goals 100% With Process Automation: IKEA's Success with RPA

IKEA has been a customer of NICE's automation solutions since 2013, and has been expanding the usage of these solutions across departments and global offices ever since, reaping huge benefits as they deepen the implementation.

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).


Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated. 


Beyond “doing” something cognitive: Taking a systemic approach

​A systematic approach to engaging with and implementing cognitive technologies may seem to require more effort than the "do something cognitive" approach, but it is more likely to achieve expected results and may require less time and money over the long run.

Time to move: From interest to adoption of cognitive delivery

When it comes to adoption of cognitive technology, some of the leading companies are progressing rapidly from the pilot project phase to the production application phase. Those on the sidelines would do well to move from interest to adoption of this impressive group of technologies.

The digital business: What it is and how to get there

Across every industry, companies have begun transforming themselves into digital businesses. This shift comes in response to a need for low-cost productivity improvements, enhanced interactions with customers, and new technology in order to stay competitive. Digitization provides the means for meeting all of these requirements through the creation of new business designs.

Whitepaper courtesy of EXL

What Everyone Needs to Know about Robotic Process Automation

Major enterprises and BPOs know that they have to automate. The economic impact of automation knowledge will reach $5-7 trillion by 2025. Meanwhile, salary arbitrage is chipping away from the benefits of outsourcing and business leaders are rethinking the business model for their shared services center. The points covered in this whitepaper by Redwood include:

  • Offshore, onshore or reshore?
  • It pays to be picky
  • You want standardized processes, not a standard approach to RPA
  • It's now a case of adapt or die


RPA & AI – From Continuous Improvement of Legacy Processes to New Digital Processes

John Willmott, CEO of NelsonHall, describes the benefits and ROI of RPA, requirements for successful RPA application, and commercial implications, in this informative presentation.

The Associated Press' Road to RPA

Why Implement RPA? The Associated Press faced increasing customer demand, but had tight staffing resources and saw a diminishing value in labor. So, the company implemented RPA. The result? Twenty percent of staff time was freed up, reporting assignments were reconfigured and there was a refocus on pleasing staff and customers.

Establishing Effective Business & IT Alignment

Joseph Peri, Chief Operating Officer & Vice President - Ministry Service Center at Ascension, discusses the importance of ensuring your Business & IT Departments work together effectively, and explores why these two departments must be on the same page at pre-launch, implementation, and thereafter and how to maintain the relationship.

Enterprise RPA Myths and Realities

Pat Geary, Chief Marketing Officer at Blue Prism, presents on understanding what a genuine enterprise deployment of RPA looks like, how enterprise software is assessed by IT, Enterprise Architects and why it’s so important for them to assess your RPA technology and operating model, how to identify true enterprise capabilities of RPA technology and get past the unsubstantiated marketing hype, and more!

RPA in SS: How Is This Different?

RPA in the automation landscape is discussed in this presentation by Alsbridge. Software platforms using RPA versus autonomics are weighed in theory and in practice.


The Race for Lucrative Robotic-Enabled BPO Work Is On: RPA Providers Muscle In on BPO Market

Automation is emerging as the current big opportunity in process improvement, and showing huge potential in its ability to capture the outsourcing market. RPA – or Robotic Process Automation – is being offered to clients as virtual Robots, tools, or a set of scripts, which deliver headcount reduction and zero errors, and convert repetitive, low skill jobs into automated processes.

Five Questions To Ask When Considering Robotic Process Automation: Featured by ISG

Speed. Efficiency. Higher quality. Lower costs. These are the key benchmarks by which

enterprise IT has been measured since the earliest days of its existence. These outcomes have

always been achieved by some combination of man and machine, but with advances in cloud

and digital technology, the balance is shifting away from human labor and moving toward

technology-driven solutions.

TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already achieved large-scale roll-outs of RPA, others have yet to put their first bot into operation. Courtesy of NelsonHall

Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partnering with Automation Anywhere for RPA software. Clients showing early interest had questions around which insurance processes bots could most easily be deployed in, and where should they be applying RPA. The processes Wipro found to be most suitable for application of RPA in the insurance sector are claims processing and new business, and hence these are the key focus areas for Wipro. Courtesy of NelsonHall

Robotics Process Automation – Is it the Solution You've Been Waiting For?

With costs at a third of traditional offshore FTEs – is robotics the “next big thing?" Take a look at this article to find out if Robotics Process Automation is the solution you've been waiting for.

Hype busters: 5 things to know about robotics and cognitive automation

Everyone’s talking robotic process automation and cognitive automation (R&CA) these days. Take a look at this article to dispel some of the rumors and misconceptions you may hear in discussions. 

The Future of Finance: Hardly a Human in Sight

“Consumers are leading the way in adopting automation solutions in their private lives. With any luck, businesses will, eventually, follow.” Erik van der Steen, Global Head of Finance, APM Terminals shares his insights on adopting automation solutions at your organization.

Who is Developing the Technology behind New RPA-based Outsourcing Solutions?

SSON is conducting a series of interviews with the RPA software developers who may be changing the service delivery landscape for good. Recently, Barbara Hodge spoke with Mihir Shukla, CEO and Co-founder of Automation Anywhere.