Kelly Switt

Senior Vice President, Process Optimization Director

Kelly has spent the last three years at Citi running the Process Re-Engineering team. During this time, she has led the organizational redesign and digitization of the credit card operations resulting in expense reductions of $27MM. Prior to her time at Citi, Kelly worked for Bank of America where she led the OCC and DOJ Consent Order Programs. This work included the organizational design and standardization of all foreclosure, bankruptcy and loss mitigation legal activities for the Mortgage business.