Download this report to discover:

• How artificial intelligence, automation and machine learning will affect customer experience?
• How will sustainability develop?
• How will digital acceleration continue?
• Why Voice of the Customer (VoC) will be a key element for CX transformations?
• How to 'future-proof' CX initiatives in the new year?

Read this report to learn insights such as:

• What to avoid when adding AI into your brand’s customer experience
• Advice on how to advance through the implementation customer journey
• Key rules for those in the early implementation stage
• Major insights from brands including GetTransfer and NatWest
• Advice on selecting AI solution providers
• Best practices for solving issues when implementing AI solutions
  

Intelligent automation is ramping up with more and more advancements each year. Allowing the modern business world to advance with it faster than ever before. In this article, we cover the top five advancements that anyone should be keeping an eye on. Will these advancements truly take off and change the business world forever. Will they alter how your business runs its day-to-day operations? Are you already experiencing them?

The future of intelligent automation is one that will be at the forefront of all future business dealings. We will forever be implementing new advances in this field. The only thing to ask now is, how fast are these advancements going to speed up?

In this report read what shared service professionals are doing to scale automation in their organization, and which solutions are helping them achieve process excellence. Some of the technologies this report touches on include process discovery, hyperautomation, data management, and workflow automation. 

By leveraging advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA), IA can transform customer engagement across multiple channels, creating a seamless and personalized experience. Download the article to access real-world examples which demonstrate the various ways in which IA can be leveraged to enhance the customer experience and drive revenue growth.

Intelligent automation (IA) has emerged as a game-changing technology that can help streamline and optimize the procurement process, resulting in increased efficiency, cost savings, and improved supplier relationships. Download the article and discover five real-world examples which demonstrate the wide-ranging benefits of IA, from automating purchase requisitions to streamlining invoice processing.

Hyperautomation, which combines artificial intelligence, machine learning, and robotic process automation (RPA), is the next step in the evolution of IA. Download the article to access five real-world examples which demonstrate the potential of hyperautomation to improve operations across industries such as healthcare, finance, retail, manufacturing, and human resources.

By synchronizing IA strategies with process improvement initiatives, organizations can streamline their processes, reduce costs, and increase efficiency. Download the article to discover how intelligent automation can be a powerful tool for organizations looking to minimize the impact of the recession.

The shortage of IA professionals has been a challenge for years, but it has grown dramatically in the past few years. Download the article to look at five real-world examples of IA workforce recruitment and retention strategies that organizations can use to overcome the IA talent shortage.