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Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated. 

[Interactive Report] RPA: Hype vs Reality

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

Robots Are Coming: 7 Reasons Why Resistance is Futile

Robots Are Coming: 7 Reasons Why Resistance is Futile

The march of technology is inexorable, which is why we launched the Robotic Process Automation Summit in the first place. If you still need proof that RPA will soon become the new normal, look no further.

Balancing a Human-Digital Workforce

Balancing a Human-Digital Workforce

Five years ago, Joe Peri was employee #2 at Ascension Health's captive BPO, the Ministry Service Center. Today, He is the Vice President and Chief Operating Officer, and the center has grown to over 900 employees. Joe pioneered the RPA practices which made this rapid growth possible, a subject he discusses in his summit session... and in this in-depth 12-page interview.

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey.
RPA Industry Report

RPA Industry Report

At the last RPA event, we asked our attendees in various stages of implementations about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months. Here is what they had to say.
Interview with Kevin Kroen, Partner at PwC

Interview with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.
5 Ways to Leverage RPA, Regardless of the Size of Your Organization

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is applicable and available for everyone. Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred.
Robots in your Back Office?

Robots in your Back Office?

We’re not talking about R2D2 processing your invoices and paying your bills!
How NASA is Making the Most of  Intelligent Automation

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).discusses:

  • Innovative technology solutions implemented into NASA and the hurdles that were encountered
  • Examples of the successes NASA has had with implementation of intelligent automation
  • How the NSSC is preparing to offer bots as a service via its Housing and Utilizations of Bots team
  • And, where the future of intelligent automation is headed in the next 2-5 years
Interactive Report: Intelligent Automation Universe – Q1 2017 Market Update

Interactive Report: Intelligent Automation Universe – Q1 2017 Market Update

ia universe

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.

Interactive Report: Intelligent Automation Universe – 2017 Market Update

Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.

Advancing Your Shared Services with Robotic Process Automation

Advancing Your Shared Services with Robotic Process Automation

Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services. Download the content to learn more about RPA and it's benefits to your organization!

Courtesy of Chazey Partners

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

We sat down with Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc.

In our chat with Jason, he discussed:

  • Ways an organization can determine opportunities and leverage them to achieve process optimization
  • Examples of how an organization would choose an intelligent automation tool and business model
  • Intelligent automation models Warner Bros. Entertainment currently uses
  • The future of intelligent automation within the next 2 - 5 years
BNY Mellon’s  Innovative & Cutting-Edge  RPA Approach

BNY Mellon’s Innovative & Cutting-Edge RPA Approach

Jon Theuerkauf is the Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon. In our chat with Jon, he discussed:

  • The approach he has taken at BNY Mellon with RPA and the results this has produced
  • Steps in developing a fast & furious (yet sound and discreet) PoC program to easily upload in a reasonable timeframe and with a limited budget
  • Advice for organizations looking to implement intelligent automation for the first time
  • And where he sees the future of intelligent automation headed in the next 2 - 5 years

Interview with Automation & Analytics Director of Coca-Cola

Interview with Automation & Analytics Director of Coca-Cola

We had the chance to speak with the Group Director of Automation and Analytics at Coca-Cola to discuss their plans for implementing intelligent automation into their organization adn what the future holds for Coca Cola.

If you want to receive a copy of the video via email, reach out to geena.monaco@iqpc.com

The Future of CX

The Future of CX

AI and advanced analytics is moving into the forefront of the customer experience industry. Check out this recently released, 15 page article detailing how AI is shaping the future of CX.

If you want to receive a copy via email, email geena.monaco@iqpc.com.

Intelligent Automation Insights with JP Morgan Chase

Intelligent Automation Insights with JP Morgan Chase

We had the chance to speak with the Former Vice President, Data Protection, IT Risk, Global Technology at JP Morgan Chase to discuss challenges they faced implementing IA technologies and how they overcame these challenges.

If you want to receive a copy of the video via email, reach out to geena.monaco@iqpc.com

Global Intelligent Automation Market Report (H1 2017)

Global Intelligent Automation Market Report (H1 2017)

MANAGING DISRUPTIVE CHANGE

A new operational model enabled and built by intelligent automation

Most organizations are finding themselves in an Uber moment, as enormous disruption rocks their industry. For many, it’s high time for a wakeup call, given that underlying service lines, process execution, customer interactions, etc. have remained unchanged for decades.

Intelligent automation (IA) has a role to play in this evolution. It is the fastest growing technology with the greatest power for disruption. At its most basic, it eliminates mundane, repetitive tasks. At the other extreme, it will begin to replace higher-level cognitive human abilities with a far greater capacity for volume, analysis, accuracy and consistency than can currently be performed by humans.

This report (the first in a 2-part series) is one of the most comprehensive you will find on this fast-changing topic. It presents the broad continuum of opportunities represented by IA from the all important perspective of “fit for purpose,” providing 8 considerations for choosing the right IA solution to successfully align with, and execute, your enterprise strategy.

Meet Our 2017 Keynote: Steven J. Randich, EVP and CIO, FINRA Discusses How Intelligent Automation is Dramatically Changing the Way We Work

Meet Our 2017 Keynote: Steven J. Randich, EVP and CIO, FINRA Discusses How Intelligent Automation is Dramatically Changing the Way We Work

Ahead of the 2017 Intelligent Automation Summit that took place in New Orleans December 6-8, we sat down with Keynote Speaker Steven J. Randich, EVP and CIO, FINRA to discuss his thoughts on the Intelligent Automation revolution. Key topics discussed include:

  • Why now is the time to invest in IA Busting common myths and misconceptions about IA
  • How the emergence of IA will transform the workplace
  • Emerging 2018 trends
Automation and AI: The C-suite's NUMBER ONE Strategic Imperative

Automation and AI: The C-suite's NUMBER ONE Strategic Imperative

Most global enterprises have embarked on their digital transformation journey, but only a handful have found the right mantra to truly embrace automation in their operations. This report, which is based on research conducted by HfS Research with support of Hexaware, aims to drive a fact-based discussion on the impact and maturity of automation and AI for business operations.

With survey input from more than 400 senior executives for global enterprises, the report highlights early investments and strategies for intelligent automation, key challenges and successes, and lessons learned to help close the gap between leadership ambition and execution.Download your copy of the report and learn more about:

  • Building a compelling business case for automation Setting realistic goals and expectations
  • Choosing the right RPA platform to complement existing infrastructure
  • Managing employee resistance and change
The Little Guide of Big 'IAdeas': Intelligent Automation in the Digital Workforce

The Little Guide of Big 'IAdeas': Intelligent Automation in the Digital Workforce

Artificial intelligence is a phrase now common in a range of public literature, marketing material and company statements, but what specifically does it mean and what is its relevance? This guide, the first in a series, denotes that artificial intelligence (AI) is a broad term used to define intelligence designed into machines which have, in turn, created a number of sub fields in computer science.

Download your free copy today to learn more about:

  • The evolution of artificial intelligence
  • The virtual workforce Intelligent orchestration
  • Governed learning

This guide offers helpful explanations to give you a deeper understanding of AI, digital labor and the virtual workforce—as well as the role of governance in AI implementation.

Intelligent Automation Adoption in US Business Services 2017

Intelligent Automation Adoption in US Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). The IAU is an interactive data tool developed by SSON Analytics which contains real-time data on the global IA landscape for business services, gathered from IA customers and vendors.
Embracing Intelligent Automation: The EY Global Story

Embracing Intelligent Automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to the setting up of a multi-location center of excellence as part of our Global Delivery Services (GDS), which is dedicated to enabling robotic process automation (RPA) within EY.
Intelligent Automation Change Management Checklist

Intelligent Automation Change Management Checklist

When disruptive technologies such as RPA, Intelligent Automation and cognitive technologies are first introduced, it’s not uncommon for those spearheading such initiatives to encounter unprecedented levels of fear, confusion and resistance to change across all levels of the organization. With this in mind, we spoke to a handful of our 2017 Intelligent Automation New Orleans speakers about the road-tested change management strategies they leverage to not only drive adoption but spark cultural transformations.
Why RPA and Intelligent Automation Initiatives Fail and What You Can Do About It

Why RPA and Intelligent Automation Initiatives Fail and What You Can Do About It

Star Intelligent Automation speaker, Veer G. Chockalingam, SWBC's VP, Strategic Vendor Management, walks us through some of the common mistakes people make when implementing RPA as well as best practices for avoiding them such as:

  • Choosing the right processes to automate
  • Partnering with IT Selecting the right pricing model
  • Busting myths about RPA/IA And more!
THE AI NETWORK PODCAST: Marcin Nowakowski, CFO/CAO, BNP Paribas

THE AI NETWORK PODCAST: Marcin Nowakowski, CFO/CAO, BNP Paribas

CFO/CAO BNP Paribas Poland Operations Marcin Nowakowski joins us from the RPA & AI BFSI Summit where he shares that as a CFO he of course hears from executives during the budget process, throughout execution and specifically during process improvement projects like automation. In the grand scheme of things and based on a career in finance, he notes that if an executive ever presents him with a story without numbers it’s simply a dream- it’s not a business case. While 10 year timeline projects do still occur, average projects are timed out in two to three year segments meaning- it’s by then that the organization must be paid back. This is the case as it’s so difficult to foresee the actual future 3 years hence with technological advancements like RPA & AI happening at warp speed.
THE AI NETWORK PODCAST: Marek Sowa

THE AI NETWORK PODCAST: Marek Sowa

Marek Sowa is a techie. He’s not ops, he’s not financial services. That said, he’s not a traditional programmer. So he see’s it as he creates ideas and delivers results. He wants to make sense in that he’s speaking the same language as everyone with whom he’s working. So he’s taught himself how to program so that he can communicate at the deepest level with the front lines of that aspect of the team. His quest is to understand how technology will disrupt customers, current operations and how those very technologies can be embedded in said operations. What can be done and how far can he and the team push the boundaries to meet the customer where they are- no matter the time, place or service desire. Marek is engaging in ai through voice recognition with results and he shares examples of those results with us.
THE AI NETWORK PODCAST: Susanne Skaarup, Head of Robotics, Danske Bank

THE AI NETWORK PODCAST: Susanne Skaarup, Head of Robotics, Danske Bank

Susanne Skaarup joins and and shares that she got the title as Head of robotics at Danske Bank when the company established a center of excellence in February of 2016. The bank realized that they needed to invest in RPA in autumn of 2015. They could see huge potential in the new technology and that they could do process improvements in areas where normally one would say that there was no business case to do traditional IT. Whereas six weeks is the going prognostication for bot implementation, Suzanne and her team are seeing that adoption more at 10 to 12 weeks which is still far faster of course than past projects. Regarding program governance, Suzanne discusses the benefits of a centralized model versus decentralized model vs. something in between…which is what she’s got.
THE AI NETWORK PODCAST: Henry Lyles, Director of Global Business Services in Continuous Improvement, Data Excellence & Automation for McDonald’s

THE AI NETWORK PODCAST: Henry Lyles, Director of Global Business Services in Continuous Improvement, Data Excellence & Automation for McDonald’s

Recorded at Intelligent Automation Chicago which is his hometown. Henry Lyles joins us as the Director of Global Business Services in Continuous Improvement, Data Excellence & Automation for McDonald’s. He was originally an accountant by trade but based on the monotony, Henry found a new love in programming. Recognizing his accounting mind and technical acumen, he’s been and still is a liaison between the business and IT. Which is of course a perfect background for intelligent automation. On RPA, a little while back his boss asked him to figure out how the technology could work for shared services. And he’s been working on it ever since with results and benefit to the enterprise.
Managing the Move From Tactical RPA to Digital Enablement

Managing the Move From Tactical RPA to Digital Enablement

Unlocking intelligent automation success is about managing expectations and understanding which phase of maturity you're working towards. Read in this article by virtual operations' executive chairman, Nick Andrews, details about the automation maturity stages, and how to best manage your expectations.
Chicago 2017 Intelligent Automation Attendee Profile Report

Chicago 2017 Intelligent Automation Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are facing with and how they are planning to improve or upgrade their technology in the next 12 months. Find out what they revealed and benchmark how your organization compares when it comes to questions such as:

  • To what degree is IA embedded in your enterprise or global capabilities?
  • What are the main challenges when implementing IA?
  • How does the business case stack up to reality? What are the benefits?
  • And More!

Intelligent Automation December 2017 Attendee Profile Report

Intelligent Automation December 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months.
2017 IA NOLA Attendee Intelligence

2017 IA NOLA Attendee Intelligence

An in-depth breakdown of our 2017 Intelligent Automation New Orleans Attendee Profiling Report.
The Year in RPA: Analyzing the transforming industry

The Year in RPA: Analyzing the transforming industry

Robotics Process Automation is very fast paced, and it pays to keep up. In as little as 12 months, RPA solutions can transform business processes radically. The process automation industry is set to grow by as much as 60% before 2020, so businesses need to adapt now so they are not left behind by their competitors!

We recently caught up with leading RPA experts to discuss how this exciting area of automation is changing, and what the future holds. In this whitepaper, three end-users will provide some insight into:

  • How they utilise Robotic Process Automation today
  • What the advantages of RPA in specific cases are
  • How the way they use RPA has adapted over the last year.

Our three expert end-users interviewed are:

  • Martin Ruane, Programme Director at ENGIE
  • Jose Ordinas Lewis, Head Robotic Automation Centre at Swiss Re
  • Kevin Mowles, Head of Business Solutions for Leeds Building Society
Interactive Report: Top 5 Ways Intelligent Automation is Transforming Pharmaceutical Manufacturing

Interactive Report: Top 5 Ways Intelligent Automation is Transforming Pharmaceutical Manufacturing

Companies of all types are leveraging intelligent automation to not only boost efficiency, but to help power their digital transformations—to innovate better, boost customer service and satisfaction, empower employees, and increase revenues and profits. As pharmaceutical firms work to close the gap between rising R&D costs and profits in an environment of increasing regulatory control and testing, Intelligent Automation (i.e. RPA, Cognitive Computing, AI, etc.) is expected to become a key enabler of increased profitability over the next decade. In this interactive infographic, we outline the top 5 ways Intelligent Automation is transforming the life sciences industry:

  • Pharmacovigilance
  • Warehousing & Distribution
  • Operational Excellence
  • Data Management
  • Personalized & Specialized Medicine
Intelligent Automation: The Next Horizon of Pharmaceutical Innovation

Intelligent Automation: The Next Horizon of Pharmaceutical Innovation

This short 2018 IA in Pharma Market Snapshot provides a quick overview of how life sciences companies are leveraging AI, IoT and machine learning to revolutionize drug discovery, regulatory reporting, operational efficiency and more! Whether you've been applying IA to pharma processes for years or are brand new to the concept, check out this Industry Report At-A-Glance to see how you stack up against your peers!
Implementing Blockchain Technology with IBM

Implementing Blockchain Technology with IBM

Find out more about how IBM partnered with Global Banking Leaders in using future technology to transform the industry. Access the interview today or request a copy via email at geena.monaco@iqpc.com

Chatbots: Putting the ‘art’ into ‘artificial intelligence’

Chatbots: Putting the ‘art’ into ‘artificial intelligence’

Find out how an artist developed a chatbot that truly understands the complexity of humans and helped transformed the industry. Access the article or request a copy by emailing geena.monaco@iqpc.com
Chatbot Market Insight to 2025

Chatbot Market Insight to 2025

This report explores what the future of chatbots and how artificial intelligence is transforming the industry. Access the report today or request a copy by emailing geena.monaco@iqpc.com.

AI 2020: The Global State of Intelligent Enterprise

AI 2020: The Global State of Intelligent Enterprise

The AiiA Network worked with 400+ IA professionals to determine what the future looks like for AI. Access this 27 page report to gain insights on the findings that came from this in depth research. Email geena.monaco@iqpc.com to receive a copy via email.

Intelligent Automation Week Media Kit

Intelligent Automation Week Media Kit

Learn more about how you can become an official partner of the Intelligent Automation Week Series!

Build - A - Bot Day Infographic

Build - A - Bot Day Infographic

Learn more about IA Week's Build - A - Bot Day, where you can experience the stages of building your own bot! Within one day, you can learn, train, and build your own bot to integrate into your enterprise. Download the piece using the form or request a copy by emailing geena.monaco@iqpc.com 

AUXIS Journal: "Getting Beyond the Hype": Where Are We With RPA in 2018?

AUXIS Journal: "Getting Beyond the Hype": Where Are We With RPA in 2018?

Take a look at the amazing content created by one of our great sponsors, AUXIS. "Getting Beyond the Hype" produced by the AUXIS Peak Performance Blog explores the future of RPA based off of its present continuous growth.

AUXIS Journal: “Getting Beyond the Hype – Part 2”: Key First Steps for RPA Success

AUXIS Journal: “Getting Beyond the Hype – Part 2”: Key First Steps for RPA Success

Take a look at the amazing content created by one of our great sponsors, AUXIS. In their second iteration of "Getting Beyond the Hype" , the AUXIS Peak Performance Blog creates a road map towards the key first steps towards success by identifying the RPA opportunities.

60 Processes to Consider for RPA

60 Processes to Consider for RPA

In this creative info-graphic, AUXIS defines the multiple different functions to keep in mind when it comes to RPA.

Build - A - Bot Day!

Build - A - Bot Day!

Learn more about IA Week's Build - A - Bot Day, where you can experience the stages of building your own bot! Within one day, you can learn, train, and build your own bot to integrate into your enterprise. Download the piece using the form or request a copy by emailing geena.monaco@iqpc.com 

How Bots Augment Human Productivity

How Bots Augment Human Productivity

Task-based automation is happening across all enterprise support functions. In IT, virtual engineers are restarting web servers for systems engineers. In finance, RPA bots are setting up customer contracts for AP clerks, and in customer care centers, chatbots are partnering with agents to reduce social engineering. Read more about how a bot can augment human productivity in this content piece from ISG.

Three Areas of Focus to Enhance Business Value

Three Areas of Focus to Enhance Business Value

The word “transformation” may very well be the most common term in business today. But what exactly does it mean? Ask ten business and IT operations professionals to define the term transformation, and you will likely get ten different answers. For most enterprises, the conversation about transformation is about increasing responsiveness by delivering scalable services that meet consumer demand, aligning solutions with business objectives and reducing management complexity. Learn more about the Three Areas of Focus to Enhance Business Value from ISG.

IT at Intelligent Automation Week

IT at Intelligent Automation Week

Take a look at the technology topics & speakers that will be at Intelligent Automation Week Chicago!

Contact Centers at Intelligent Automation Week

Contact Centers at Intelligent Automation Week

Take a look at the contact center topics & speakers that will be at Intelligent Automation Week Chicago!

Finance at Intelligent Automation Week

Finance at Intelligent Automation Week

Take a look at the finance topics & speakers that will be at Intelligent Automation Week Chicago!

Shared Services at Intelligent Automation Week

Shared Services at Intelligent Automation Week

Take a look at the shared services topics & speakers that will be at Intelligent Automation Week Chicago!

IT at Intelligent Automation Week -- EQ

IT speakers and topics at Intelligent Automation Week

Shared Services at Intelligent Automation Week -- EQ

Shared services topics and speakers at Intelligent Automation Week

Finance at Intelligent Automation Week -- EQ

Finance topics and speakers at Intelligent Automation Week

Contact Centers at Intelligent Automation Week -- EQ

Contact center topics and speakers at Intelligent Automation Week

The Top 5 Reasons your RPA is failing you

The Top 5 Reasons your RPA is failing you

Implementing RPA systems has its challenges and frustrations. Take a look at this blog post from AntWorks and learn about the top 5 reasons your RPA is failing you.