2017 Presentations

You’ve Decided to Automate? Now What? by Brent LaRoche, Operations Excellence Manager, Agilify

You’ve Decided to Automate? Now What? by Brent LaRoche, Operations Excellence Manager, Agilify

Intelligent automation success stories abound; White papers, news stories and sales pitches describe the savings and opportunities that these new tools are delivering to other organizations. If you understand why you should automate, but you are not sure how to get started, this workshop is for you. Experienced automation practitioners will walk participants through an automation solution and share what they have learned on their automation journey including:

  • Learning the differences between traditional business analysis and business analysis for automation;
  • Conducting a real world automation solution;
  • and Preparing a process for an automation
Setting Your IA Program Up For Success by Curt Burghardt, Senior Director HR Shared Services, Walgreens

Setting Your IA Program Up For Success by Curt Burghardt, Senior Director HR Shared Services, Walgreens

In this session we will discuss the top reasons IA pilot programs fail and how to avoid them from the getgo and throughout your IA pilot program strategic planning and launching phases. Do you know what the top reasons are? If not, you absolutely must check out this presentation.

Planning for a Successful Automation Pilot Program by John Cottongim, CFA, Automation Lead, Global Business Services – Automation CoE, AIG

Planning for a Successful Automation Pilot Program by John Cottongim, CFA, Automation Lead, Global Business Services – Automation CoE, AIG

  • How to determine which department functionalities would be best suited for a RPA pilot program based upon its transactional volume stats, regulations and transparency standards x department must adhere to, et cetera
  • Vendor solution options that not only work for pilot programs, but will also grow with your RPA program – and perhaps with cognitive and artificial intelligence components as well
YOU’VE GOTTEN THE LOW HANGING FRUIT, NOW WHAT? by Lee Coulter, Chief Executive Officer, Ascension Shared Services

YOU’VE GOTTEN THE LOW HANGING FRUIT, NOW WHAT? by Lee Coulter, Chief Executive Officer, Ascension Shared Services

Robotic Process Automation is usually the first step up the Intelligent Automation ladder as it is a low cost and low risk option yielding quick results. So what’s next after repetitive processes have been fully automated and the paper pushers have moved on? This workshop will dive into questions surrounding the next generation of automation at a company, such as:

  • Learn how automation can drive business transformation;
  • Learn how to extend the capabilities of automation;
  • and Learn how to investigate and explore new possibilities
OnProcess’ Journey to Automation by Michael Prokopis, Vice President, Strategy & Innovation, On Process

OnProcess’ Journey to Automation by Michael Prokopis, Vice President, Strategy & Innovation, On Process

Delivering managed services in the post-sale supply chain is highly complex and mission critical encompassing customer service and parts dispatch to field service and product return/repair. Providing our clients with the highest service levels and compliance is our utmost priority. Learn how OnProcess began its automation journey from initial concept to selection of business use cases and is leveraging NICE’s capabilities to drive greater operational efficiencies while effectively scaling the business without adding headcount and delivering superior customer experiences.

IDEATION & INTAKE by Mythili Vellanki, CoE Lead, Intelligent Automation, LinkedIn

IDEATION & INTAKE by Mythili Vellanki, CoE Lead, Intelligent Automation, LinkedIn

Not everyone comprehends the power of automation until they see what it can actually do. Learn how LinkedIn increased awareness across the organization and built an intake process for their program. In this session we will share:

  • How LinkedIn markets the RPA program to solicit ideas across the organization
  • How they evaluate and prioritize ideas
  • How LinkedIn tracks from idea to go-live
Intelligent Automation in Financial Services by Richard Van Horn, Former Vice President, Data Protection, IT Risk Global Technology, JPMorgan

Intelligent Automation in Financial Services by Richard Van Horn, Former Vice President, Data Protection, IT Risk Global Technology, JPMorgan

Financial Services have been focused on Automation for a long time. From automating the exchange of stock certificates – think DTCC – to algorithmic trading, financial services relies on automation for all the right reasons. Now, with Intelligent Automation, new opportunities for efficiencies, productivity and profits are on the horizon. This session will focus on those opportunities and lessons learned from the past.

Your bots are up and running…now what? by Scott Teeple, Operations Excellence Manager, Agilify

Your bots are up and running…now what? by Scott Teeple, Operations Excellence Manager, Agilify

While there are few organizations on the leading edge of intelligent automation practice, those with more advanced practices are quickly gaining knowledge and insight to position their organizations for the future. They are creating the structures, policies and systems necessary to meet today’s automation challenges and fulfill the promise of tomorrow’s technology. This session will explore the challenges and consideration that you will face as you grow your practice and look to revolutionize your business, such as:

  • Leveraging your investments in automation;
  • Bot health management;
  • and Essential tactics for continuous improvement for automation
Leveraging RPA for the Business via Outsourcing Collaboration by Shuchita Singh, Director - Outsourcing Governance, AbbVie

Leveraging RPA for the Business via Outsourcing Collaboration by Shuchita Singh, Director - Outsourcing Governance, AbbVie

An enterprise-wide Intelligent Automation CoE is an effective way to roll-out automation across various business lines, but the absence of such a central function requires creative approaches to harness automation. Through this Case Study, we will discuss:

  • Why RPA was required to advance business function
  • What was the optimal approach in the absence of a fully-functional Intelligent Automation CoE
  • How to leverage third-party relationships to advance the approach
EFFECTIVELY ESTABLISH AN IA/GPO PARTNERSHIP & FURTHER EXPAND THEREAFTER by Veer G. Chockalingam, Vice President, BPO Operations & Vendor Management – Robotic Process Automation/Digital Labor, SWBC

EFFECTIVELY ESTABLISH AN IA/GPO PARTNERSHIP & FURTHER EXPAND THEREAFTER by Veer G. Chockalingam, Vice President, BPO Operations & Vendor Management – Robotic Process Automation/Digital Labor, SWBC

This presentation is designed for organizations who are thinking about partnering with a GPO for their IA programs, and/or would like to further expand the services they are currently provided under their IA/GPO service agreements. View this presentation to learn about:

  • IA contracting for BPOs and why it is different from other contract terms
  • How shifting technology paradigms affect the BPO value proposition
  • Red flag alerts to watch out for in the procurement process & transformation pitfalls that can sink a deal