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July 30 - August 02, 2019
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Media Centre | Intelligent Automation

Everything you need to know about Intelligent Automation 2018

Are you ready to unleash the power of intelligent automation? Enter your details below to unlock your copy of the agenda. To request a copy via email, contact ...

Featured Download

Intelligent Automation Week Post Show Report

After a successful year for the Intelligent Automation Event Series, we put together an in depth look at our event with this Post Show Report.The Report Includes:Testimonials from past attendees such as AIG, NASDAQ, Equifax and more...

Join us at Intelligent Automation Chicago

Fill out this registration form to speed up your attendance and email back to us at

Past Attendee Snapshot

Find out who attended the Intelligent Automation series in 2017!

Intelligent Automation Attendee Heat-map

Check out our list of attendees from all around the world attending this years conference!

Current Attendee Snapshot: 2018 Intelligent Automation Week

Find out who you will meet and learn from July 30-August 2, 2018 in Chicago Marriott Downtown Magnificent Mile at Intelligent Automation Week!

Additional Content Download

AUXIS Journal: "Getting Beyond the Hype": Where Are We With RPA in 2018?

Take a look at the amazing content created by one of our great sponsors, AUXIS. "Getting Beyond the Hype" produced by the AUXIS Peak Performance Blog explores the future of RPA based off of its present continuous growth.

AUXIS Journal: “Getting Beyond the Hype – Part 2”: Key First Steps for RPA Success

Take a look at the amazing content created by one of our great sponsors, AUXIS. In their second iteration of "Getting Beyond the Hype" , the AUXIS Peak Performance Blog creates a road map towards the key first steps towards success by identifying the RPA opportunities.

60 Processes to Consider for RPA

In this creative info-graphic, AUXIS defines the multiple different functions to keep in mind when it comes to RPA.

How Bots Augment Human Productivity

Task-based automation is happening across all enterprise support functions. In IT, virtual engineers are restarting web servers for systems engineers. In finance, RPA bots are setting up customer contracts for AP clerks, and in customer care centers, chatbots are partnering with agents to reduce social engineering. Read more about how...

Three Areas of Focus to Enhance Business Value

The word “transformation” may very well be the most common term in business today. But what exactly does it mean? Ask ten business and IT operations professionals to define the term transformation, and you will likely get ten different answers. For most enterprises, the conversation about transformation is about increasing...

Shared Services at Intelligent Automation Week

Take a look at the shared services topics & speakers that will be at Intelligent Automation Week Chicago!

The Top 5 Reasons your RPA is failing you

Implementing RPA systems has its challenges and frustrations. Take a look at this blog post from AntWorks and learn about the top 5 reasons your RPA is failing you.

AI 2020: The Global State of Intelligent Enterprise

The AiiA Network worked with 400+ IA professionals to determine what the future looks like for AI. Access this 27 page report to gain insights on the findings that came from this in depth research. Email to receive a copy via email.

Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated. 

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:RPA has the potential to automate many more processes than expected...

Robots Are Coming: 7 Reasons Why Resistance is Futile

The march of technology is inexorable, which is why we launched the Robotic Process Automation Summit in the first place. If you still need proof that RPA will soon become the new normal, look no further.

Balancing a Human-Digital Workforce

Five years ago, Joe Peri was employee #2 at Ascension Health's captive BPO, the Ministry Service Center. Today, He is the Vice President and Chief Operating Officer, and the center has grown to over 900 employees. Joe pioneered the RPA practices which made this rapid growth possible, a subject he...

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey.

RPA Industry Report

At the last RPA event, we asked our attendees in various stages of implementations about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months. Here is what they had to say.

Interview with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is...

Robots in your Back Office?

We’re not talking about R2D2 processing your invoices and paying your bills!

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).discusses:Innovative technology solutions implemented into NASA and the hurdles that were encounteredExamples of the successes NASA has had with implementation of intelligent automationHow the NSSC is preparing to offer bots as a...

Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.Key Findings:Only 23% of recorded IA implementations happen within a Shared Service CentreTop 3 industries implementing IA are Banking Financial Services &...

Advancing Your Shared Services with Robotic Process Automation

Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services. Download the content to learn more about RPA and it's benefits to your organization!Courtesy...

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

We sat down with Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc.In our chat with Jason, he discussed:Ways an organization can determine opportunities and leverage them to achieve process optimizationExamples of how an organization would choose an intelligent automation tool and business modelIntelligent automation models...

BNY Mellon’s Innovative & Cutting-Edge RPA Approach

Jon Theuerkauf is the Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon. In our chat with Jon, he discussed:The approach he has taken at BNY Mellon with RPA and the results this has producedSteps in developing a fast & furious (yet sound...

Interview with Automation & Analytics Director of Coca-Cola

We had the chance to speak with the Group Director of Automation and Analytics at Coca-Cola to discuss their plans for implementing intelligent automation into their organization adn what the future holds for Coca Cola.If you want to receive a copy of the video via email, reach out to

The Future of CX

AI and advanced analytics is moving into the forefront of the customer experience industry. Check out this recently released, 15 page article detailing how AI is shaping the future of CX.If you want to receive a copy via email, email

Intelligent Automation Insights with JP Morgan Chase

We had the chance to speak with the Former Vice President, Data Protection, IT Risk, Global Technology at JP Morgan Chase to discuss challenges they faced implementing IA technologies and how they overcame these challenges.If you want to receive a copy of the video via email, reach out to

Global Intelligent Automation Market Report (H1 2017)

MANAGING DISRUPTIVE CHANGEA new operational model enabled and built by intelligent automation Most organizations are finding themselves in an Uber moment, as enormous disruption rocks their industry. For many, it’s high time for a wakeup call, given that underlying service lines, process execution, customer interactions, etc. have remained unchanged for...

Meet Our 2017 Keynote: Steven J. Randich, EVP and CIO, FINRA Discusses How Intelligent Automation is Dramatically Changing the Way We Work

Ahead of the 2017 Intelligent Automation Summit that took place in New Orleans December 6-8, we sat down with Keynote Speaker Steven J. Randich, EVP and CIO, FINRA to discuss his thoughts on the Intelligent Automation revolution. Key topics discussed include:Why now is the time to invest in IA Busting...

Automation and AI: The C-suite's NUMBER ONE Strategic Imperative

Most global enterprises have embarked on their digital transformation journey, but only a handful have found the right mantra to truly embrace automation in their operations. This report, which is based on research conducted by HfS Research with support of Hexaware, aims to drive a fact-based discussion on the impact...

The Little Guide of Big 'IAdeas': Intelligent Automation in the Digital Workforce

Artificial intelligence is a phrase now common in a range of public literature, marketing material and company statements, but what specifically does it mean and what is its relevance? This guide, the first in a series, denotes that artificial intelligence (AI) is a broad term used to define intelligence designed...

Intelligent Automation Adoption in US Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). The IAU is an interactive data tool developed by SSON Analytics which contains real-time data on the global...

Embracing Intelligent Automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to...

Intelligent Automation Change Management Checklist

When disruptive technologies such as RPA, Intelligent Automation and cognitive technologies are first introduced, it’s not uncommon for those spearheading such initiatives to encounter unprecedented levels of fear, confusion and resistance to change across all levels of the organization. With this in mind, we spoke to a handful of our...

Why RPA and Intelligent Automation Initiatives Fail and What You Can Do About It

Star Intelligent Automation speaker, Veer G. Chockalingam, SWBC's VP, Strategic Vendor Management, walks us through some of the common mistakes people make when implementing RPA as well as best practices for avoiding them such as:Choosing the right processes to automatePartnering with IT Selecting the right pricing modelBusting myths about RPA/IA...

THE AI NETWORK PODCAST: Marcin Nowakowski, CFO/CAO, BNP Paribas

CFO/CAO BNP Paribas Poland Operations Marcin Nowakowski joins us from the RPA & AI BFSI Summit where he shares that as a CFO he of course hears from executives during the budget process, throughout execution and specifically during process improvement projects like automation. In the grand scheme of things and...


Marek Sowa is a techie. He’s not ops, he’s not financial services. That said, he’s not a traditional programmer. So he see’s it as he creates ideas and delivers results. He wants to make sense in that he’s speaking the same language as everyone with whom he’s working. So he’s...

THE AI NETWORK PODCAST: Susanne Skaarup, Head of Robotics, Danske Bank

Susanne Skaarup joins and and shares that she got the title as Head of robotics at Danske Bank when the company established a center of excellence in February of 2016. The bank realized that they needed to invest in RPA in autumn of 2015. They could see huge potential in...

THE AI NETWORK PODCAST: Henry Lyles, Director of Global Business Services in Continuous Improvement, Data Excellence & Automation for McDonald’s

Recorded at Intelligent Automation Chicago which is his hometown. Henry Lyles joins us as the Director of Global Business Services in Continuous Improvement, Data Excellence & Automation for McDonald’s. He was originally an accountant by trade but based on the monotony, Henry found a new love in programming. Recognizing his...

Managing the Move From Tactical RPA to Digital Enablement

Unlocking intelligent automation success is about managing expectations and understanding which phase of maturity you're working towards. Read in this article by virtual operations' executive chairman, Nick Andrews, details about the automation maturity stages, and how to best manage your expectations.

Chicago 2017 Intelligent Automation Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are facing with and how they are planning to improve or upgrade their technology in the next 12 months. Find out what they revealed and benchmark how your organization compares when it comes to questions such as:To...

Intelligent Automation December 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months.

2017 IA NOLA Attendee Intelligence

An in-depth breakdown of our 2017 Intelligent Automation New Orleans Attendee Profiling Report.

The Year in RPA: Analyzing the transforming industry

Robotics Process Automation is very fast paced, and it pays to keep up. In as little as 12 months, RPA solutions can transform business processes radically. The process automation industry is set to grow by as much as 60% before 2020, so businesses need to adapt now so they are...

Interactive Report: Top 5 Ways Intelligent Automation is Transforming Pharmaceutical Manufacturing

Companies of all types are leveraging intelligent automation to not only boost efficiency, but to help power their digital transformations—to innovate better, boost customer service and satisfaction, empower employees, and increase revenues and profits. As pharmaceutical firms work to close the gap between rising R&D costs and profits in an...

Intelligent Automation: The Next Horizon of Pharmaceutical Innovation

This short 2018 IA in Pharma Market Snapshot provides a quick overview of how life sciences companies are leveraging AI, IoT and machine learning to revolutionize drug discovery, regulatory reporting, operational efficiency and more! Whether you've been applying IA to pharma processes for years or are brand new to the...

Implementing Blockchain Technology with IBM

Find out more about how IBM partnered with Global Banking Leaders in using future technology to transform the industry. Access the interview today or request a copy via email at

Chatbot Market Insight to 2025

This report explores what the future of chatbots and how artificial intelligence is transforming the industry. Access the report today or request a copy by emailing

Sponsorship enquiry

Sponsorship/Exhibition Pre-Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the Pre-Booking Form and explore different sponsorship levels and opportunities available to get your services and products in front of future customers in 2018.

Sponsorship & Exhibition Prospectus 2018

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

2017 Presentations

You’ve Decided to Automate? Now What? by Brent LaRoche, Operations Excellence Manager, Agilify

Intelligent automation success stories abound; White papers, news stories and sales pitches describe the savings and opportunities that these new tools are delivering to other organizations. If you understand why you should automate, but you are not sure how to get started, this workshop is for you. Experienced automation practitioners...

Setting Your IA Program Up For Success by Curt Burghardt, Senior Director HR Shared Services, Walgreens

In this session we will discuss the top reasons IA pilot programs fail and how to avoid them from the getgo and throughout your IA pilot program strategic planning and launching phases. Do you know what the top reasons are? If not, you absolutely must check out this presentation.

Planning for a Successful Automation Pilot Program by John Cottongim, CFA, Automation Lead, Global Business Services – Automation CoE, AIG

How to determine which department functionalities would be best suited for a RPA pilot program based upon its transactional volume stats, regulations and transparency standards x department must adhere to, et ceteraVendor solution options that not only work for pilot programs, but will also grow with your RPA program –...

YOU’VE GOTTEN THE LOW HANGING FRUIT, NOW WHAT? by Lee Coulter, Chief Executive Officer, Ascension Shared Services

Robotic Process Automation is usually the first step up the Intelligent Automation ladder as it is a low cost and low risk option yielding quick results. So what’s next after repetitive processes have been fully automated and the paper pushers have moved on? This workshop will dive into questions surrounding...

OnProcess’ Journey to Automation by Michael Prokopis, Vice President, Strategy & Innovation, On Process

Delivering managed services in the post-sale supply chain is highly complex and mission critical encompassing customer service and parts dispatch to field service and product return/repair. Providing our clients with the highest service levels and compliance is our utmost priority. Learn how OnProcess began its automation journey from initial concept...

IDEATION & INTAKE by Mythili Vellanki, CoE Lead, Intelligent Automation, LinkedIn

Not everyone comprehends the power of automation until they see what it can actually do. Learn how LinkedIn increased awareness across the organization and built an intake process for their program. In this session we will share:How LinkedIn markets the RPA program to solicit ideas across the organizationHow they evaluate...

Intelligent Automation in Financial Services by Richard Van Horn, Former Vice President, Data Protection, IT Risk Global Technology, JPMorgan

Financial Services have been focused on Automation for a long time. From automating the exchange of stock certificates – think DTCC – to algorithmic trading, financial services relies on automation for all the right reasons. Now, with Intelligent Automation, new opportunities for efficiencies, productivity and profits are on the horizon....

Your bots are up and running…now what? by Scott Teeple, Operations Excellence Manager, Agilify

While there are few organizations on the leading edge of intelligent automation practice, those with more advanced practices are quickly gaining knowledge and insight to position their organizations for the future. They are creating the structures, policies and systems necessary to meet today’s automation challenges and fulfill the promise of...

Leveraging RPA for the Business via Outsourcing Collaboration by Shuchita Singh, Director - Outsourcing Governance, AbbVie

An enterprise-wide Intelligent Automation CoE is an effective way to roll-out automation across various business lines, but the absence of such a central function requires creative approaches to harness automation. Through this Case Study, we will discuss:Why RPA was required to advance business functionWhat was the optimal approach in the...

EFFECTIVELY ESTABLISH AN IA/GPO PARTNERSHIP & FURTHER EXPAND THEREAFTER by Veer G. Chockalingam, Vice President, BPO Operations & Vendor Management – Robotic Process Automation/Digital Labor, SWBC

This presentation is designed for organizations who are thinking about partnering with a GPO for their IA programs, and/or would like to further expand the services they are currently provided under their IA/GPO service agreements. View this presentation to learn about:IA contracting for BPOs and why it is different from...

New Content!

THE IA WORKFORCE: Making the Most of Your Intelligent Automation Talent

A brief overview of:Expert advice for effecting building IA teams and measuring productivityWhy humans are the key to intelligent automation successCommon IA talent management mistakes and how to avoid themUnderstanding what's coming over the horizon when it comes to IA talent

Making the Most of Intelligent Automation: How Barclays Achieved End-To-End Process Automation

Former Business Process Transformation Specialist, Assistant Vice President - Continuous Improvement, LEAN & RPA at Barclays, Vartul Mittal walks us through how Barclays:Leveraged RPA to optimize end-to-end business processes Built a robotics and automation center of excellence Developed and rolled-out a comprehensive communications strategy to drive adoptionand more!

Why do AI initiatives fail? A quick-trigger guide to identifying the path to success

Did you know that, according to a 2017 Ernst & Young report, 30-50% of RPA projects initially fail? To ensure your next IA project doesn't fall flat, the editors at the AiiA Network created this cheat sheet of the top 5 reasons intelligent automation, RPA and AI projects fail and...