Live Chat Software
July 30-August 2, 2018
Chicago, IL

Main Conference: Day One: Tuesday, July 31, 2018

8:00 am - 8:40 am REGISTRATION FOR MAIN CONFERENCE DAY ONE & NETWORKING BREAKFAST

8:40 am - 8:50 am SSON WELCOME ADDRESS


8:50 am - 9:00 am CHAIRPERSON’S DAY ONE OPENING REMARKS

Todd Lohr - Principal, Intelligent Automation Practice Leader KPMG


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Todd Lohr

Principal, Intelligent Automation Practice Leader
KPMG

9:00 am - 9:40 am KEYNOTE ADDRESS: BUILDING RELATIONSHIPS IN AN INCREASINGLY DIGITAL WORLD

Terry Jones - Founder, Travelocity.com & Founding Chairman, Kayak.com
Booking travel was made easy, accessible and self-reliant when Terry Jones disrupted the business of travel booking and founded Travelocity.com, the first website that allowed consumers to reserve, book, and purchase travel online without going to a travel agency. With more than four decades in the travel industry and extensive expertise on the rapidly changing digital world, Jones will provide eye-opening insight on the advantages of being a disruptor and the business of innovation, including leadership in a wired world, the importance of building digital relationships, and the “third channel”—the idea that the internet can create the most personal customer relationship.
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Terry Jones


Founder, Travelocity.com & Founding Chairman, Kayak.com

9:40 am - 10:20 am CASE STUDY: MAN DIESEL: AUTOMATING, ORCHESTRATING & OPTIMIZING YOUR OPERATIONS WITH INTELLIGENT PROCESS AUTOMATION

Matt Fleckenstein - Chief Marketing Officer Nintex
Fernando Nunes - Senior Process Automation Architect MAN Diesel & Turbo
Advanced manufacturing has been on the leading edge of automation for decades, leveraging robotics to automate supply chains and production lines. However, they have lagged in terms of applying automation to their business processes. In this session, you will learn how Man Diesel has used Intelligent Process Automation to automate, orchestrate and optimize operations across nearly 15,000 employees located in more than 100 different facilities.

Attend this session to learn:
  • What is the role of Robotic Process Automation (RPA) and what are its strengths/weaknesses
  • What other technologies should you be leveraging beyond RPA (e.g., workflow, forms, document generation, process intelligence) to fully automate and optimize your business processes
  • The value of adopting a “crawl, walk, run” approach to your Intelligent Process Automation strategy


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Fernando Nunes

Senior Process Automation Architect
MAN Diesel & Turbo

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Matt Fleckenstein

Chief Marketing Officer
Nintex

10:20 am - 11:20 am MORNING NETWORKING BREAK & DEMO DRIVE

Join us in the Expo Hall for our 1st Round of the exhibitors’ IA solutions demonstrations & conversation. Grab a Demo Card and head to the booths!

INTERACTIVE DICUSSION GROUPS (IDGs)

During this part of the conference, delegates will be sorted into groups of 20 to take part in Interactive Discussions Groups (IDGs) around the below topics. Upon registering, you must choose your top two (2) IDG topics (11:20am & 12:10pm IDGs) and everyone will rotate between their two (2) choices, in back-to-back 40-minute intervals. There will be a ten (10) minute transitional break between the 11:20am & 12:10pm sessions.



All conference attendees must pre-register for their two (2) IDGs upon registering for the event. IDGs registrations will be on a first come first serve basis. If you do not pre-register for your IDGs, we’ll have to assign seating based upon demand and availability.

Round 1- 11:20 am 10-Minute, IDG Transition Break- 12:00 pm, Round 2- 12:10 pm

  • Employee onboarding
  • Payroll, Benefits, Compensation
  • Employee experience
  • Consumerization of HR


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Albert Rees

Senior Vice President, Head of Business Consulting, North America
EPAM Systems

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Regina Viadro

Vice President, Co-Head East & Midwest, IA Practice Adviser
EPAM Systems

IDG # 2

11:20 am - 12:00 pm WHO’S WHO?: HOW TO DETERMINE YOUR IA SUPPORT PARTNERSHIPS
Leo Dehmer - Director of Sales Kryon Systems
  • How to identify which departments, their Heads & teams that need to be part of your “IA Dream Team” - so to ensure IA success from the gate and thereafter
  • What does each player indeed need from you, and/or what does not need to be “shared” info for all


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Leo Dehmer

Director of Sales
Kryon Systems

IDG # 3

11:20 am - 12:00 pm THE EVOLVING WORKFORCE LANDSCAPE - HOW AGILITY MUST BE A TOP PRIORITY FOR YOUR IA PROGRAMS
Judith Williams - Global Workforce Management Leader and Partner Mercer
  • As technology, corporate cultures, and customer & employee expectations evolve, businesses must keep up – as well as get ahead of the game so to ensure a smooth transition into what will be the workforce realities of the future


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Judith Williams

Global Workforce Management Leader and Partner
Mercer

  • Identify where, when and how many bots should be deployed into your organization’s various departments
  • Justify which processes to automate
  • Methods to save money and avoid automating inefficiencies


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Ashwin Ashok

Director, Robotic Process Automation & Technology Leader
Automation Anywhere

DereK Toone

Vice President Sales Americas
Automation Anywhere

IDG # 5

11:20 am - 1:00 pm STAKEHOLDER & CUSTOMER BUY-IN, ENGAGEMENT & COLLABORATION TO ENSURE IA PROGRAM SUCCESS
Rajesh Agarwal - Senior Vice President and Head - Process Engineering Datamatics
  • Ensuring effective strategic alliances with various business departments
  • Communication and program initiatives that convey their business worth to your IA programs and how they will indeed remain an integral player in your organization


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Rajesh Agarwal

Senior Vice President and Head - Process Engineering
Datamatics

IDG # 6

11:20 am - 1:00 pm WHAT WE WISH WE KNEW BEFORE OUR IA ROLL OUT
Seth Goldberg - Senior Account Manager Softmotive
  • How to avoid the “could have, would have, should have” post IA roll out blues
  • Discussion of lessons learned and what could be done differently if you had a second pass at x project


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Seth Goldberg

Senior Account Manager
Softmotive

IDG # 7

11:20 am - 1:00 pm RPA JOURNEY: STARTING SMALL & SCALING UP
Anupam Govil - President and Partner Avasant
  • Where to start with your RPA journey & best processes to select for first phase automation
  • The importance of quick wins & examples
  • How to scale RPA within your organization


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Anupam Govil

President and Partner
Avasant

IDG # 8

11:20 am - 1:00 pm CROSS-INDUSTRY AND CROSSFUNCTIONAL BENEFITS OF INTELLIGENT AUTOMATION
Matt Fleckenstein - Chief Marketing Officer Nintex
  • Which industries & functional departments are best suited for intelligent automation and why?
  • What can a variety of industries and functional departments learn from each other in setting up their IA programs?


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Matt Fleckenstein

Chief Marketing Officer
Nintex

IDG # 9

11:20 am - 1:00 pm YOUR COE & IT DEPT. “FRICTION”: C-3P0 VS. R2-D2
Pankaj Chowdhry - CEO and Founder FortressIQ
  • How to bridge the “friction” gap between your CoE and IT Departments
  • Effective methods to “keep the peace”
  • Developing a shared process to achieve your mutually agreed upon IA roll out plans


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Pankaj Chowdhry

CEO and Founder
FortressIQ

IDG # 10

11:20 am - 1:00 pm ADDING CONTENT INTELLIGENCE TO YOUR RPA STRATEGY
Bill Galusha - Director, Product Marketing ABBYY
  • Different phases of RPA, and types of processes content intelligence delivers value
  • What can I expect when I add content intelligence to a robotic process
  • Understanding where Artificial Intelligence (AI) fits into the RPA journey


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Bill Galusha

Director, Product Marketing
ABBYY

IDG # 11

11:20 am - 1:00 pm INTELLIGENT AUTOMATION TO DETECT, ANALYZE & REDUCE A VARIETY OF FRAUDULENT ACTIVITY
Danny Thompson - Senior Vice President, Market and Product Strategy APEX Analytix
  • Intelligent automation strategies & technologies that can enhance fraud prevention and detection
  • Compliance
  • Cybersecurity

Danny Thompson

Senior Vice President, Market and Product Strategy
APEX Analytix

IDG # 12

11:20 am - 1:00 pm IA VENDOR COMPARISONS & CAPABILITY ANALYSIS
Nikhil Hasija - Founder & Chief Product Officer Azuqua
  • Review of the various IA software available now and into the near future
  • How x IA software vendors’ tools would benefit a wide array of functionally needs, job scope, and budgets
  • Compare the Technical Support provided by each vendor/how that may work with your own IA program project needs


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Nikhil Hasija

Founder & Chief Product Officer
Azuqua

IDG # 13

11:20 am - 1:00 pm WE WENT WITH X IA SOLUTION, NOW HOW DO WE OPERATIONALIZE?
Ian Barkin - Chief Strategy Officer Symphony Ventures
  • How can I quickly and effectively learn to accept the IA software affecting my department and team and make the most of it
  • How to develop effective change management initiatives that are in line with your business leaders goals and feasible on an operational and workforce level


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Ian Barkin

Chief Strategy Officer
Symphony Ventures

IDG # 14

11:20 am - 1:00 pm ENSURING IA WORKFORCE DIVERSITY
  • How to source, recruit, and retain a talented and diverse IA workforce
  • How to effectively ensure your IA Initatives offer opportunities to a diverse talent pool
  • And much more!

IDG # 15

11:20 am - 1:00 pm IN-HOUSE CUSTOMIZED IA TECHNOLOGY SOFTWARE DEVELOPMENT & MANAGING YOUR OWN IA INITIATIVES
Neeladri Roy - Senior Director, Technology Solutions EPAM Systems
Alex Kazlouski - Senior Director, Workforce Planning & Management EPAM Systems
  • How to determine if you indeed have the workforce you’ll require for the job
  • IT systems and infrastructures necessary for an in-house IA roll out
  • Cost of designing your own IA software versus going with an outside IA vendor


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Neeladri Roy

Senior Director, Technology Solutions
EPAM Systems

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Alex Kazlouski

Senior Director, Workforce Planning & Management
EPAM Systems

1:00 pm - 2:00 pm FUNCTIONALITY LUNCH CLIQUES & NETWORKING BREAK

Dig deeper into the matters that interest and concern you most by sitting down for lunch with like-minded executives who work within the same area of functional responsibility as you.

While on-site, you will be able to select from the below lunch cliques:

  • C-Suite - by invitation only
  • Center of Excellence (CoE)
  • Process Improvement
  • F&A
  • Contact Centers
  • Operations & Procurement
  • Human Resources
  • Business Strategy
  • General/Non-Specific

2:00 pm - 2:05 pm 5-Minute Transition Break

MATURITY CURVE TRACKS

Choose from one (1) of the below three (3) tracks.

PLANNING & LAUNCHING

2:05 pm - 2:45 pm DETERMINING IF INTELLIGENT AUTOMATION IS INDEED RIGHT FOR YOUR BUSINESS OPERATIONS
Jasmine Tehara - Vice President, Business Optimization, Investment Division Manulife
  • Discuss the necessary steps to properly evaluate if it’s the right time for your business operations to move forward with intelligent automation, based upon scope, budget, stakeholder and staff buy-in, regulations’ standards, process transactions’ volumes, etc.
  • Best timelines for implementation and how to introduce the technologies into your operations
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Jasmine Tehara

Vice President, Business Optimization, Investment Division
Manulife

  • How to determine your CoE’s customer needs and objectives and developing a CoE to fulfill said business needs
  • Best in class change management and communication plans
  • Realistic timelines and roadmap to establish and maintain a successful CoE
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Nadia De Villa

Associate Vice President, Business Optimization, Investment Division
Manulife

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Mona Kahn

Director of Technology - Head of Intelligent Automation
Fannie Mae

MATURING

2:05 pm - 2:45 pm HOW TO SUCCESSFULLY PLAN & IMPLEMENT AN EFFECTIVE ARTIFICIAL INTELLIGENCE & MACHINE LEARNING PROGRAM
Manish Jain - Senior Director, Strategic Program Delivery Royal Bank of Canada
Dr. Setrag Khoshafian - Chief Evangelist & Vice President of BPM Technology Pega
  • What is an AI/ML program
  • What to think about prior to implementing an AI/ ML program
  • Once AI/ML is funded what are the next steps
  • Things to consider to implement a successful AI program, including social-technical considerations prior to implementing an AI/ML program
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Manish Jain

Senior Director, Strategic Program Delivery
Royal Bank of Canada

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Dr. Setrag Khoshafian

Chief Evangelist & Vice President of BPM Technology
Pega

  • Enterprise strategy, scalability, evolution, and sustainability
  • Technical and logistical roadmap to the next steps of advance IA programs, on multi-location, and/or enterprise-level
  • Integrating legacy with IA technologies and how to maximize ROI
  • Engaging IT & Auditors
  • Examine Waterfall & Agile IA program initiatives and environments
  • Pacing Bot productivity increase to match attrition
  • Managing a Digital Workforce


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Barry Mitchell

Global Offering Leader
IBM Automation

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John Cottongim

CFA, Automation Director Mars Global Services
Mars

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Jeff Machols

Vice President, Head of Continuous Improvement Center
Voya Financial

2:45 pm - 2:50 pm 5-Minute Transition Break



PLANNING & LAUNCHING

2:50 pm - 3:30 pm CASE STUDY: BIG TROUBLE IN LITTLE PROCESSES: STRATEGIES FOR AUTOMATING YOUR LESS STANDARDIZED AND SMALLER VOLUME PROCESSES
Ted Shelton - Chief Customer Officer Catalytic, Inc.
Max Cheprasov - Chief Automation Officer Dentsu Aegis Network, USA
The easy case for automation is when your process is highly standardized and has a high volume of transactions (and people) involved. But what do you do when a process has not been standardized, is lower volume, or both? Some might argue for standardizing first and automating later. Others might suggest that these are just bad candidates for automation. But actually MOST work done across the enterprise is non-standard and low volume so to get the greatest benefit from automation, companies will have to learn how to automate beyond the highly standard and high volume processes. This session will provide practical advice including a customer case study on how to be successful using automation even in ad-hoc and adaptive process areas within your business.
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Max Cheprasov

Chief Automation Officer
Dentsu Aegis Network, USA

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Ted Shelton

Chief Customer Officer
Catalytic, Inc.

EVOLVING

2:50 pm - 3:30 pm FIRESIDE CHAT: OBTAIN POWERFUL DATA ANALYTICS THROUGH IA TECHNOLOGIES AND BOOST YOUR BUSINESS INTELLIGENCE
Tyler Bent - Global Finance Program Leader AIG
Vartul Mittal - Former Business Process Transformation Specialist, Assistant Vice President - Continuous Improvement, LEAN & RPA Barclays
The process of obtaining clear-cut data analytics that can be thoroughly analyzed to guide your organization toward continued process improvement and enhanced customer delivery is top of mind for a variety of executives who work within the corporate strategy, finance, operations, HR, and customer delivery departments. That’s where intelligent automation technologies come into play. By utilizing these technologies, not only can you optimize your back-office and customerfacing transactional processes, and enhance your customer delivery, but you’ll also be able to harness powerful data analytics that will add great value to a wide variety of departments within your organization.

In this session, we will explore:

  • How AI and cognitive technologies can be programmed into your IT infrastructure to provide powerful data analytics that relate to: customer buying trends, policyholder claims’ history, patient medical profiling, financial and sales reporting, red flags that alert you of fraudulent activities, best case scenarios with respect to procurement, contracting, supply chain management, logistics’ business decisions, and much more
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Tyler Bent

Global Finance Program Leader
AIG

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Vartul Mittal

Former Business Process Transformation Specialist, Assistant Vice President - Continuous Improvement, LEAN & RPA
Barclays

The need of the hour is to adopt newer technologies like automation and AI to get a competitive edge. While automation enables organizations to automate repetitive tasks and gain efficiency, AI helps derive insights from the data generated to enhance decision making. The journey for an organization begins from automation and leads to AI implementation to make them successful. Automation journey starts with deterministic automation, focuses on saving time and effort by utilizing robots to automate repetitive and rule-based business processes. As the starting point in the automation continuum, Robotic Process Automation (RPA) capabilities identify inefficiencies and automate a part or the whole process with bots. Going beyond RPA deployment, when a business starts analyzing data to make future predictions, it’s considered to be in the predictive phase. Building and managing this repository of knowledge over time to derive evolved patterns and aid business decisions, propels an enterprise towards the cognitive phase of automation, this is done through Artificial Intelligence.


Chris Gilmore

PMP, Application Technology Leader
Aetna

Atul Soneja

Member of Board & Global Head of Business
EdgeVerve (an Infosys company)

IA EVOLUTIONS LOUNGE By Invitation Only

2:50 pm - 3:30 pm INTELLIGENT AUTOMATION $$ & CENTS: DETERMINING BOT SCALING UP COSTS & ROI
Michael Gilfix - Vice President, Digital Business Automation IBM Hybrid Cloud
Mona Kahn - Director of Technology - Head of Intelligent Automation Fannie Mae
  • The nitty gritty costs associated with a variety of Enterprise IA programs
  • Which business models would reap the greatest ROI
  • Scaling up - hype or a sound business decision?
  • Planning for your future IA investments


Michael Gilfix

Vice President, Digital Business Automation
IBM Hybrid Cloud

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Mona Kahn

Director of Technology - Head of Intelligent Automation
Fannie Mae

3:30 pm - 3:35 pm 5-MINUTE TRANSITION BREAK


3:35 pm - 4:15 pm FIRESIDE CHAT: FROM A BOT TO A COE: NASA SHARED SERVICES CENTER (NSSC) LESSONS LEARNED

Pamela J. Wolfe - Division Chief NASA
James Walker - Public Sector Marketing Manager UiPath
The NASA Shared Services Center (NSSC) deployed the first RPA bot in the Federal government in May of 2017. It has been a little over a year and the NSSC has started to make the shift from bot building to sustainment and scalability. The Intelligent Automation Services office led by Pam Wolfe has been experimenting with the right government model, day to day operations, relationship building with the CIO and IT, process selection, service offering and a myriad of other issues. Spend this session listening and learning what worked and what presented challenges. Pam will discuss her plans, challenges and course corrections in the NSSCls journey to establish the first operational Center of Excellence in the government.


Pamela J. Wolfe

Division Chief
NASA

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James Walker

Public Sector Marketing Manager
UiPath


4:15 pm - 4:40 pm Afternoon Networking Break & Demo Drive Continued

Grab your Demo Drive Cards & head to the Expo Hall to get those final signatures you need to enter our Demo Drive Raffle tomorrow!

IA WORKFORCE MANAGEMENT TRACKS

Choose from one (1) of the below three (3) tracks.


RECRUIT IA TOP TALENT

4:40 pm - 5:20 pm FIRESIDE CHAT: HOW TO RECRUIT TOP IA TALENT
AJ Bernstein - Senior Director, Financial Shared Services LinkedIn
You can have the Cadillac of IA technologies, yet without top IA talent to manage, and/or utilize said technologies, you might as well “Hit the road, Jack!”

In this session, we will:

  • Examine how to identify & recruit top IA talent
  • How to stay competitive with recruiting and retaining top IA talent considering the fierce market demand of high-salaries
  • Benefits of IA Internships
  • Pros & cons of freelance and permalance IA teams – and how to best manage these types of working relationships
  • Working with IT Recruiters
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AJ Bernstein

Senior Director, Financial Shared Services
LinkedIn

IA TOP TALENT TRANSITIONAL PHASE

4:40 pm - 5:20 pm PANEL DISCUSSION: MAKING SENSE OF A NEW IA WORK ENVIRONMENT
Mark Davison - Partner - Robotic Process Automation Information Services Group (ISG)
Douglas Ausnehmer - Director, Supplier Management Office Abbott
Working with new technologies is never easy. That said, it’s important to empower your workforce utilizing IA technologies in their day-today activities, and by proving the tools and training they need to be successful.

In this session, we will explore:

  • Training programs that meet the needs of your diverse staff utilizing your IA technologies as part of your overall IA program roll out
  • And much more!


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Mark Davison

Partner - Robotic Process Automation
Information Services Group (ISG)

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Douglas Ausnehmer

Director, Supplier Management Office
Abbott

RETRAIN & RETAIN IA TOP TALENT

4:40 pm - 5:20 pm ROUNDTBLE DISCUSSION: NOW THAT YOU HAVE THEM, HOW DO YOU KEEP THEM?
Curt Burghardt - Vice President, HR Shared Services & HR Systems Walgreens
To keep top IA talent, who are in great market demand, you must offer them an attractive career path, and/or perks that prevent them from “jumping ship” every time they are teased by your competitors to join t heir o rganization. A nd/or…. the same can be said for creating a positive IA work environment for your NON-IA staff, those who are working with the IA technologies in their day-to-day back office job roles.

In this session, we will discuss:

  • How to build new, and/or revised career paths for your employees utilizing IA technologies within their job roles
  • Re-training programs and roadmaps
  • What the market is offering as “attractive” IA staff compensation/retention packages (perks, pay-scale, incentive programs, etc.)
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Curt Burghardt

Vice President, HR Shared Services & HR Systems
Walgreens

IA EVOLUTIONS LOUNGE By invitation only

4:40 pm - 5:20 pm IA TEAM COLLABORATION: ENSURING TRANSPARENT, EFFECTIVE & PRODUCTIVE IA OPERATIONS ACROSS VARIOUS IA TEAMS & GLOBAL OPERATIONS
Gene Chao - Vice President & General Manager IBM Automation
Jeff Kudrle - Director, Innovation - Data Strategy, Governance & Process Excellence The Coca-Cola Company
Samir Bagri - Director, Global Business Services (GBS) Delphi
  • Global IA Heads – Who are they, how should they work together, and who owns what?
  • Effective collaboration between IT & the business side of IA
  • Is automation an IT asset or a virtual workforce?
  • “HR” for the digital workforce
  • Structuring Global Centers of Excellences as per x country initiatives, strengths, limitations, and cultural/language differences


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Gene Chao

Vice President & General Manager
IBM Automation

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Jeff Kudrle

Director, Innovation - Data Strategy, Governance & Process Excellence
The Coca-Cola Company

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Samir Bagri

Director, Global Business Services (GBS)
Delphi

5:20 pm - 5:25 pm 5-Minute Transition Break

FUNCTIONAL TRACKS

Choose from one (1) of the below three (3) tracks.

For smaller businesses, it can be harder to show a significant ROI on an intelligent automation journey, and it can feel overwhelming when you don’t know where to start!

In this session, we will examine::

  • Tools and technologies which are not scale dependent, and can be used in smaller test/prototype/ proof of concept scenarios
  • Is it all about numbers
  • Can IA work for smaller processes and quantities
  • How can you make the business case work for your mid-cap organization
  • Using automation to find ways to add value, and maintain employee engagement through the transition

Lori Bondar

Vice President, Controller & Chief Accounting Officer
Avery Dennison

Tamera Smith

Manager, Digital Innovation Support & Compliance, Smart Process Automation & Robotics Center
Fannie Mae

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Henry Lyles

Director, Global Business Services Data Excellence & Automation
McDonald's Corporation

IT

5:25 pm - 6:05 pm WHEN TO KILL A BOT & WHY WOULD YOU?
Josh Remacle - Digital Workforce Leader Koch Business Solutions (KBS)
Imagine this scenario. One day after many successes in your IA journey something goes wrong either on an infrastructure-level or your stakeholders decide to either nix or expand your IA programs, leaving you with a kill or not to kill bot situation. If and when that happens, then what? How can you kill your bot program and either start from scratch, totally nix all signs of an IA program, or better yet, upgrade to a better bot program because it is necessary to do so for expansion reasons.
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Josh Remacle

Digital Workforce Leader
Koch Business Solutions (KBS)

CONTACT CENTERS

5:25 pm - 6:05 pm MAIL ORDER BOTS - HOW TO FIND YOUR BOT SOUL MATE
The manner in which potential call center bots communicate with their customers is very important to customer delivery, branding, and regulations. In today’s AI & cognitive marketplace, there are many options to choose from, including bots that interact with their callers based upon their emotional responses, and audio tones & pitches. With so many options available, how do you know for sure which bot is indeed marriage material for your call center?

In this session, we will discuss:

  • How to determine what style of bot would be best for your call center
  • Beyond your potential bots personality, what else do you require from them through process automation and data analytics
  • Pros & cons, costs, and operational/infrastructure requirements associated with a variety of bot types

IA EVOLUTIONS LOUNGE By invitation only

5:05 pm - 5:45 pm FUCTIONAL IA PART I: OPTIMIZING FUNCTIONAL PROCESSES BY UTILIZING INTELLIGENT AUTOMATION
Gene Chao - Vice President & General Manager IBM Automation
How to harness the power of AI, RPA, process automation, and advanced analytics to yield higher quality at a lower cost and risk within your multi-location, and/or global Sourcing & Procurement, Customer Service, and Finance & Administration operations.

In this session, topics will include:
  • Evaluate business process workflow & redesign
  • Determine which automation technologies are right for the job/s at hand, on small and big picture-level – including scaling up
  • PoCs for AI, cognitive, and other advance IA technologies
  • Centers of Excellence structure & areas of responsibility
  • Governance models, practices, and policies
  • AI data analytics
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Gene Chao

Vice President & General Manager
IBM Automation

6:05 pm - 6:05 pm CLOSE OF MAIN CONFERENCE DAY ONE

6:10 pm - 6:10 pm NETWORKING COCKTAIL PARTY